UPDATED ON May 17, 2018
Real Vision Group SEZC and its subsidiaries and affiliates (collectively, “Real Vision,” “we,” “us,” and “our”), want you to be familiar with how we collect, use and disclose information from and about you because we understand you are concerned about your privacy, and we want to maintain your trust.
You may choose not to submit requested information online (see Other Information below), but that may limit the services Real Vision is able to provide to you.
The Real Vision Services are a network of general audience sites, and are not targeted to, and do not knowingly collect Personal Information from, minors under 18 years of age. We request that these individuals do not provide Personal Information through the Real Vision Services.
2. Information We Collect
Real Vision and our service providers may collect the following information from and about you:
2.2 Personal Information That You Provide to Us: We collect Personal Information when, for example, you register for or subscribe to certain products or services; create a profile; participate in a sweepstakes, contest or game; take a survey; visit our Real Vision Services; use any interactive features; participate in a community forum; or contact our customer service representatives through the messaging functionality made available to you on the Site and through the Services.
2.4 Other Information: “Other Information” is any information that does not reveal your specific identity, such as browser information, app usage data, information collected through cookies and other technologies, demographic information, and aggregated information.
2.5 Other Information You Submit: We collect Other Information when you submit it to us. It may include your gender, zip code, birthday, education, occupation, financial information (such as your income, investments, portfolio transactions and value, and other information), and interests.
2.6 Other Information We Receive from Third Parties: We may receive Other Information about you from third parties, including, for example, demographic data, social media account number, information about your interests, and information about your activities on other websites.
- Intercom – customer support tool
- Google Tag Manager – integration tool for analytics and conversion tracking
- Google Analytics – web interaction analytics
- Google AdWords – advertising campaign conversion tracking
- HotJar – analytics & heat mapping
- Facebook conversion tracking – advertising campaign conversion tracking
- LinkedIn conversion tracking – advertising campaign conversion tracking
- Twitter conversion tracking – advertising campaign conversion tracking
- Login token for identifying authenticated users. Called “token”
- Features token for identifying multi-variety tests attached to user. Called “features”
Please note that no identifying data is stored in cookies. However, specific information about our users is sent to Google Tag Manager and Intercom (name and email address) in order to help with customer support.
Most browsers are initially set to accept cookies, but you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser for more information.
You can manage the use of Flash technologies with the Flash management tools available at Adobe’s website, http://www.adobe.com/devnet/security.edu.html. Please note that by blocking any or all cookies you may not have access to certain features or personalization available through our Real Vision Services.
3. How we Use Your Information
We use the Personal Information we collect from and about you for the purposes set forth below. Please note that we may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, then we may use and disclose it for all the purposes for which we use and disclose Personal Information. We may combine Other Information with your Personal Information, and when we do, we treat the combined information as Personal Information.
To improve the quality of our products and services and to personalize your experience by presenting content, products and offers tailored to you, we may also combine the Personal and Other Information we collect with information relating to your use of other Real Vision products, services and websites. In addition, we may supplement the Personal and Other Information we collect with information from other sources, such as publicly available information from social media services, commercially available sources and information from Real Vision Affiliates or business partners.
3.1 To provide and manage our services: We use the information we collect from and about you to provide our products, services and features to you, including: to process and fulfill your subscription, to send you information about your relationship or transactions with us, to measure and improve those services and features, to allow you to comment on content and participate in online games, contests, promotions or rewards programs, use collaboration tools to share content and collaborate with other users, to provide you with customer support, including online chats, and to respond to inquiries. If you choose to use the collaboration tools, some of your Personal Information may be included in a directory that can be viewed and used by other users of these collaboration tools.
3.2 To deliver relevant content and recommendations: To make your experience more interesting and personalized, we may use any of the Personal and Other Information we collect to assist us in delivering content on any of our Real Vision Services
3.3 To deliver relevant online advertising: The Real Vision Services and our service providers may use any of the information we collect from and about you (in certain cases, such as with respect to financial information, only with your express permission) for remarketing purposes to assist us in delivering relevant ads to you when you use the Real Vision Services or another service provided by Real Vision Affiliates. (See Information We Collect, above, for details on the types of information we may use.) As noted above, we may work with third party online advertising companies and advertisers who help deliver these ads to you. These third parties may collect and use information about your activities on our Real Vision Services and on other websites, and Other Information about you, to limit the online ads you encounter to those we believe are consistent with your interests.
3.4 To allow social sharing functionality: If you log in with or connect a social media service account with the Real Vision Services, we may use Personal and Other Information to facilitate your sharing of information between the Real Vision Services and your social media service.
3.5 To contact you: Real Vision and Real Vision Affiliates may periodically send promotional materials, surveys, or notifications related to our products and services. To help make these materials more relevant to you, we may use and combine any of the Personal and Other Information we collect to assist us in sending you these materials. We may also use your information to contact you, including to respond to your comments, inquiries or requests. If you want to stop receiving these materials from us, please follow the instructions in the Choices and Access section below.
4. How We Share Your Information
4.1 Information Made Public Through Use of Our Services and User Privacy Settings: Certain features on the Real Vision Services give you an opportunity to interact with us and others. These may include the collaboration tools, community forums, chats, submitting a letter to the editor, creating community profiles, and rating, tagging and commenting on articles. When you use these features, you should be aware that any information you submit, including your name, user name, location, email address, profile information, picture, likes, status, and comments, may be publicly available to anyone, including other users, search engines, advertisers, third party application developers, and anyone else with access to the Real Vision Services. We are not responsible for any information you choose to submit and make public through these interactive features.
4.3 To manage corporate, third-party, and school subscriptions: If your subscription is provided in whole or in part by your employer or other third party, we may notify the provider when you access or use your subscription. If you have a subscription associated with a professor or school, we may notify your professor or school to confirm your subscription, access or use. When providing these notices, we may reveal limited amounts of your Personal Information such as your name or email address.
4.4 To allow third-party service providers to assist us in providing and managing our services: We may make your Personal Information available to certain third-party service providers, such as contractors, agents or sponsors, who help us manage or provide our products and services by, for example: developing or supporting products and features; sending email messages on our behalf; processing payments; fulfilling orders; delivering subscriptions; auditing; processing data or statistics; and serving, customizing or delivering marketing or ads. These outside service providers are required to protect Personal Information entrusted to them and not use it for any other purpose than the specific service they are providing to us.
4.8 To complete a merger, sale of assets, or bankruptcy: If Real Vision sells all or part of its business or makes a sale or transfer of its assets or is otherwise involved in a merger, bankruptcy, or transfer of all or a material part of its business, Real Vision may transfer your information to the party or parties involved in the transaction as part of that transaction.
Real Vision uses a combination of administrative, technical, personnel and physical measures to safeguard Personal Information in its possession against loss, theft and unauthorized use, disclosure or modification. However, no one can guarantee the complete safety of your information. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting our customer service representatives through the messaging functionality made available to you on the Site and through the Services.
6. Choices and Access
6.1 Your Choices Regarding Our Use and Disclosure of Your Personal Information: We give you certain choices regarding our use and disclosure of your Personal Information for marketing purposes.
You may opt-out from receiving electronic communications from us (including surveys or notifications) by changing your account settings through the appropriate link on the website account services page or following the unsubscribe instructions at the bottom of each email.
Please note that there are certain service notifications that you may not opt-out of, such as renewal notices and notifications of changes to Real Vision products and services or policies. If you have installed a mobile app and you wish to stop receiving push notifications, you can change the settings either on your mobile device or through the app.
6.2 How to Access, Correct or Update Your Personal Information: You can access, review, correct, update, delete or modify your registration or subscription profile information and modify your marketing preferences by contacting our customer service representatives through the messaging functionality made available to you on the Site and through the Services. Most subscribers can also update their Personal Information online by signing on to their accounts and visiting the appropriate account management sections of our websites.
You may also contact Real Vision’s customer service representatives through the messaging functionality made available to you on the Site and through the Services. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.
Please note that we may need to retain certain information for record keeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the Personal Information provided until after the completion of such purchase or promotion).
6.3 Your California Privacy Rights: California Law permits our customers who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their own direct marketing purposes. To make such a request, please contact our customer service representatives through the messaging functionality made available to you on the Site and through the Services, and provide your name and the address to which you would like us to respond.
7. Other Important Information
7.2 Location of Data: Your Personal Information may be stored, transferred to, and processed in any country where we have facilities or in which we engage service providers, and by using our products and services, you consent to the processing and transfer of information to countries outside of your country of residence, including the United States, which may have different data protection rules than in your country.
8. Contact Us
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